Shipping policy
# Shipping Policy
**Effective Date:** May 5, 2026
Thank you for shopping with Miracle Master. This Shipping Policy explains how orders are processed, shipped, delivered, and handled for products purchased through our website, including exercise devices, fitness equipment, accessories, and related items.
By placing an order with us, you agree to the terms below.
---
1. Order Processing Time
Orders are typically processed within **1–3 business days** after payment is authorized and received.
Processing times may be longer during:
* Holidays
* Promotional periods
* Product launches
* High order volume periods
* Inventory delays
* Fraud verification reviews
Business days do not include weekends or federal holidays.
Submitting an order does not guarantee same-day shipment.
---
2. Order Verification
To prevent fraud and unauthorized transactions, we reserve the right to delay, cancel, or request additional information for any order.
This may include verification of:
* Billing address
* Shipping address
* Identity
* Payment method ownership
* High-risk transactions
Failure to provide requested verification may result in order cancellation and refund.
---
3. Shipping Rates & Methods
Shipping charges are calculated at checkout unless otherwise stated.
Available shipping methods may include:
* Standard Ground Shipping
* Expedited Shipping
* Freight Delivery for oversized items
* White Glove / Scheduled Delivery (where available)
Shipping options vary by product size, weight, inventory location, and destination.
---
4. Delivery Estimates
Estimated delivery dates are provided for convenience only and are **not guaranteed**.
Delivery times may be affected by:
* Weather delays
* Carrier capacity issues
* Mechanical failures
* Incorrect address information
* Apartment or gated access delays
* Remote delivery zones
* Events beyond our reasonable control
We are not liable for carrier transit delays once an order has shipped.
---
5. Oversized & Freight Deliveries
Large exercise devices such as treadmills, bikes, home gyms, benches, racks, and bulky equipment may ship via freight carrier.
Freight shipments may require:
* Scheduled delivery appointment
* Signature upon delivery
* Curbside delivery unless upgraded service is purchased
* Accessible driveway or unloading area
The customer is responsible for ensuring safe access for delivery.
Missed appointments, re-delivery attempts, storage fees, or refused deliveries may result in additional charges.
---
6. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for delays, losses, or fees caused by:
* Incorrect addresses
* Missing apartment/unit numbers
* Invalid contact details
* Failure to receive delivery calls/messages
If an order is returned due to address error, additional shipping charges may apply.
---
7. Tracking Information
When available, tracking details will be sent after shipment.
Please allow carrier systems time to update tracking information.
Tracking updates are controlled by the shipping carrier and may be delayed.
---
## 8. Risk of Loss / Delivery Responsibility
Risk of loss may transfer upon delivery to the shipping carrier or upon confirmed delivery to the customer, subject to applicable law.
Once a package is marked delivered by the carrier, customers should promptly retrieve the shipment.
We are not responsible for theft, weather damage, or loss after confirmed delivery, except where required by law.
---
9. Damaged Shipments
If your order arrives visibly damaged:
- Note damage with the carrier before signing when possible
2. Take photos of the package and product
3. Keep all packaging materials
4. Contact us within 48 hours of delivery
We may request unboxing video or photos for shortage or damage claims.
Failure to report shipping damage promptly may limit available remedies.
Claims may require inspection, photos, videos, or carrier review.
---
10. Missing Items / Incorrect Orders
If an item is missing or incorrect, contact us within **7 days of delivery** with:
* Order number
* Photos of received items
* Packaging images
* Description of issue
We may provide replacement parts, exchange, store credit, or other resolution at our discretion and subject to verification.
---
11. Refused Deliveries / Undeliverable Orders
If a shipment is refused, unclaimed, or returned due to customer-caused delivery failure, we may deduct:
* Original shipping charges
* Return shipping fees
* Storage fees
* Restocking fees (where applicable)
Refunds, if approved, will be processed according to our Return & Refund Policy.
---
12. International Shipping
We currently ship only within the United States.
---
13. Split Shipments
Orders containing multiple products may ship separately from different warehouses or at different times.
You may receive multiple tracking numbers.
---
14. Lost Packages
If tracking shows no movement or a package appears lost in transit, contact us.
We may initiate a carrier investigation before replacement or refund is approved.
Carrier claim timelines may affect resolution speed.
---
15. Force Majeure
We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including:
* Natural disasters
* Severe weather
* War
* Pandemic disruptions
* Labor strikes
* Supply chain interruptions
* Carrier outages
* Government restrictions
---
16. Contact Information
Miracle Master
info@miraclemaster.us
---